FAQs

Frequently Asked Questions

When will my order ship and arrive?
Most orders are processed within 1–2 business days, though some may ship out the same day depending on availability. Occasionally, unexpected delays may occur, but we always aim to get your order to you as quickly as possible. Typical delivery takes between 4–7 business days. If an item requires more time, it will be noted on the product page.

Which payment options do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also check out securely using Apple Pay or Google Pay.

What’s your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For full details, please review our Return Policy located at the bottom of our website.

How do I cancel an order?
You can cancel your order at any time before it ships and receive a full refund. To do so, please contact us immediately at support@roboluxeusa.com. Once the order has shipped, cancellations fall under our 30-day return policy.

What should I do if my item is damaged on arrival?
Inspect your delivery carefully. If there’s any sign of damage—even just to the packaging—please note it upon signing for the item. If you can’t open it right away but suspect damage, write “suspect damage” on the delivery receipt. If damage is confirmed, send photos to support@roboluxeusa.com and we’ll quickly arrange a replacement or compensation.

How do I place an order?
To order online, just click "Add to Cart" on the product page and proceed to checkout. Enter your shipping and payment info to complete your order. Prefer to order by phone? Call us at +1 202-902-9198 and we’ll take care of the rest.

How will I know when my order ships?
After placing your order, you’ll receive an email confirming your purchase. Once your item ships, a follow-up email with tracking information will be sent. If any item is unexpectedly out of stock, we’ll notify you within one business day.

Will I receive an email confirmation?
Yes! An order confirmation will be sent to the email address you provide during checkout. Be sure to enter your email correctly so you receive all updates. We recommend saving the confirmation for your records.

Do you charge sales tax?
We only charge sales tax for orders shipped within Illinois. If your shipping address is outside of Illinois, no sales tax will be applied—potentially saving you a significant amount.

Can I modify my order after placing it?
Yes—if your order hasn’t shipped yet, you can make changes at no extra cost. Email us at support@roboluxeusa.com with your request. If the change affects the total price, we’ll either issue a refund or send an invoice for the difference. For urgent requests, call us at +1 202-902-9198.